Faq's

Account Queries

Please check there is no space at the beginning or end of your email address when you are entering it. If you are still receiving the error message, please contact the Member Services team at hello@rewards4rugbyleague.com

To request a password reset, click on Forgot Password and follow the instructions to reset your password. You should then get an email within the hour.

If you cannot see the email, please check your spam or junk email.

If you are still having trouble, please contact the Member Services team at hello@rewards4rugbyleague.com.

If you are having trouble logging in to your Rewards4Rugby League account, please click on Forgot Password and follow the instructions to reset your password. If you are still having trouble, please contact the Member Services team at hello@rewards4rugbyleague.com.

To update your email address, please contact the Member Services team at hello@rewards4rugbyleague.com and confirm your existing email address and the email address you wish to change to. One of the team will update your account for you.

You can update your name, telephone number and postcode through your online account – log in to your account and click on ‘My Account’ and then ‘My Profile'.

We cannot merge two accounts together but if you have a preferred email address, we can transfer the points to this account and close the old one. Please contact us on hello@rewards4rugbyleague.com with details of the two accounts (email address, member id).

You can update your marketing preferences at any time by visiting the Contact Preferences page.

Our Member Services team aim to answer your query within 3 working days (Monday to Friday, 9am to 5pm).

Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.

Our aim is to give you the best savings on your tickets and merchandise. We don’t have expensive call centres, so we can pass more savings on to you.

We offer all our support via our websites and query support. We find it best that all conversations are kept online so that we both have a record of all correspondence – this also allows us to check your account in more detail and have all the information at hand to help you in the best manner that we can.

We aim to respond to queries within 3 working days (Monday to Friday, 9am to 5pm).

Occasionally, it may take longer if we are experiencing high levels of queries from our members, but please be assured that we'll be working hard to respond to you as swiftly as we can.

Before we say goodbye, we just need to check that you wish to close your account completely and stop collecting points or if you wish to stop receiving emails from us.

If you do just want to stop receiving emails, you can manage your marketing preferences here.

If you want to close your Rewards4Rugby League account completely, please contact us at hello@rewards4rugbyleague.com and our Member Services team will help you do this.

Collecting Points for being a Rugby League fan

You cannot currently collect points on tickets. We will notify all members when this will be available.

No, you cannot currently collect points when buying merchandise either online or in the Club Shop.

Yes, you can collect points through the Our League Predictor, Player of the Match, Polls, Digital Newsletter and even when you play for your Community Rugby League Club.

Please make sure you log into your Our League account with the same email address you use on your Rewards4Rugby League account.

You can collect up to 2,000 points (worth £10) a year when engaging online with the Our League App. 

Each year is calculated based on the anniversary of your Rewards4Rugby League sign-up date

If you do not log in to your Rewards4Rugby League account AND collect / spend points for a period of six months or more, then your account will be classed as 'dormant' and your points balance will be deleted.
 
To save your points, there's two steps you will need to complete:
  1. Log in to your Rewards4Rugby League account AND
  2. Collect or spend points

Collecting Points with Retail Partners

To collect points with over 4,000 retail partners, you need to remember to click through to the retailer's website via your Rewards4Rugby League account using the links we provide before completing each purchase. This is how the retail partner knows that you are a Rewards4Rugby League member and allows the transaction to track automatically. The points will be added to your account as pending within 10 days of the initial purchase.

No, you will pay the same price at the checkout if you click through from the Rewards4Rugby League site as if you shop directly with the retailer.

Whilst most transactions do track, there are situations where something can go wrong. This can be for a number of reasons including anti-spyware, anti-virus or other protection on your computer which might prevent your points tracking back to your account.

In order to aid successful tracking on your computer, please consider the following points:

1) Always start your shopping journey at Rewards4Rugby League - do not click from Rewards4Rugby League after you have added items to your basket or generated a quote.

2) Ensure that you purchase immediately after clicking through from Rewards4Rugby League. Do not click to any other sites during this process.

3) Ensure that your internet browser and firewall/security software is enabled to allow cookies. Check that you don't have an adblocker active or turn this off during your Rewards4Rugby League visit

4) Try clearing the cookies stored on your computer before starting your transaction.

5) Make sure you're logged into your Rewards4Rugby League account when you make your purchase, otherwise we can't track it back to your account!

Cookies are small bits of information that are stored on your browser. They simply store tracking information so that when you visit a retail partner via your Rewards4Rugby League account and make a transaction, the retail partner knows that you have come via our website and allocates the points to your account.

To make sure that Rewards4Rugby League is classed as the ‘Last Referrer’ for a transaction and that it tracks correctly, our cookie must be the last placed on your browser prior to a purchase.

Other websites including comparison sites and voucher sites use cookies which can override ours, meaning that they get paid for your transaction instead of us - and you will not receive the points.

To delete existing cookies, follow these steps for your chosen browser:

Internet Explorer

Open Internet Explorer.
Click the Tools button (in the top right corner) and then click Internet Options.
On the General tab, under Browsing history, click Delete.
Tick the Cookies and website data check box, and then click Delete.

Firefox

Open Firefox.
Click the Firefox button (in the top left corner) and then go to History > Clear Recent History.
Change the time range to ‘Everything’ and make sure the Cookies check box is ticked.
Click Clear Now.

Chrome

Open Chrome.
Click the Chrome menu (in the top right corner) and then go to Tools > Clear browsing data.
Change the time range to ‘the beginning of time’ and make sure the cookies check box is ticked.
Click Clear browsing data.

Safari

Open Safari.
Click the Action menu (in the top right corner) and then go to Preferences.
Click on Privacy and then click Remove All Website Data.

Standard exclusions apply to all purchases with retailer partners and will stop you collecting points:

  • A gift card or shopping card is used when completing the purchase.
  • A voucher or discount code is used when completing the purchase.
  • A purchase is cancelled, returned, or amended (whatever the reason).
  • A pre-prepared basket - please note that when you click through, the basket must be empty before you can add the items and complete the purchase.
  • The order is not completed wholly online or in a single visit to the retail partner.
  • The retail partner’s terms and conditions for points collection have not been met (these will be detailed on the retailer page on the Rewards4Rugby League website).
  • Another referral site is awarded the commission for the transaction (e.g. comparison site, rewards site, search engine advertising).
  • A gift card, voucher or postage stamps have been purchased.
  • Some retailers have their own policies and restrictions on points collection eligibility. These can be found in the terms and conditions listed on each Rewards4Rugby League retail partner page.

Once you’ve completed a transaction with a retail partner on the Rewards4Rugby League programme, the points collected via that transaction will show as ‘pending’. The length of time the points are ‘pending’ will depend on the terms and conditions outlined by the retail partner (these are listed on each retail partner’s page on the Rewards4Rugby League website). Once these points have been ‘confirmed’ by the retail partner, the points will become ‘live’ on your Rewards4Rugby League account.

‘Pending’ points can be removed or declined because:

  • You cancelled or returned all or part of your transaction.
  • You used a promotional or voucher code when completing your transaction.
  • You are an existing customer of the retail partner and the offer at the time of your transaction was for new customers only (please refer to the terms and conditions on the specific retail partner page on the Rewards4Rugby League website to check whether this applies).

If you do not believe any of the above apply, then please submit your transaction confirmation email to hello@rewards4rugbyleague.com and one of our Member Services team will investigate this for you.

Please note that we will make all reasonable endeavours to secure the payment of commission on a transaction, but we do not and cannot make any guarantee in this regard.

If you believe that ‘pending’ or ‘live’ points have tracked a different rate to that originally stated, please email the Member Services team at hello@rewards4rugbyleague.com with details of the relevant transaction and the points that you believe have tracked at a different rate. Please note that some retailers, particularly insurance retailers, will initially add the points as zero and this will uplift once the transaction has been validated. Please refer to the terms and conditions of the retailer to check if this applies.

Most retailers will not fund points on the VAT element of a transaction or the delivery fees. Please refer to the retailer's terms and conditions to check if this applies. This can mean that you have a lower purchase amount reported and consequently a lower points amount.

If you really feel that your points value is significantly less than you were expecting - and this isn't accounted for by the VAT, delivery, and other such costs, then please contact us on hello@rewards4rugbyleague.com and send a copy of your purchase confirmation email. Please note that we cannot accept 'screengrabs', only the forwarded email in full.

Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number / Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will look in to this for you and keep you updated.

If you have made a transaction and can’t see it on your account, can we please ask you to check a few things before getting in touch:

  • Did you remember to click through from your Rewards4Rugby League account? If you didn’t, unfortunately we cannot raise a missing points claim for you.
  • Have you allowed 10 days for the transaction to track automatically?
  • Did you use a voucher code when completing the transaction? Most retail partners do not offer points on purchase where a discount or voucher code was used.

If you’ve checked these steps in full and would still like to raise a missing points claim, please email to hello@rewards4rugbyleague.com, along with a copy of your purchase confirmation email and we will look into this for you. Please note that we cannot accept 'screengrabs', only the forwarded email in full.

 Please ensure the purchase confirmation email clearly shows:

  • The name of the retailer
  • The date of the purchase
  • The item(s) purchased
  • Order Number / Booking Reference (where applicable)
  • The check-in/check-out dates (where applicable)
  • Policy Number (where applicable)
  • The full transaction price

Once we have all the information the Member Services team will investigate this for you and keep you updated.

To collect points on your transaction, you do need to ensure that you have clicked through from your Rewards4Rugby League account and then complete your purchase immediately and wholly online.

If you do forget to click through this means that there is no click record on your Rewards4Rugby League account to confirm that your transaction started from the Rewards4Rugby League website. As such, we are unable to raise a missing points claim with the retailer and will not be able to recover any points.

Retailers must process each transaction before they send payment which allows us to fund your points. Some retailers, such as insurance companies have significantly longer validation periods and travel retailers will not begin to process your points claim until the travel is complete.

We are in weekly communication with the retailers and will always try to have the points in your account at the earliest opportunity.

When you click through from your Rewards4Rugby League account, the transaction will track automatically within 10 days, and it will show as pending. This means that the retailer is still processing your points claim and the points are not yet available to spend.

Once we have received payment from the retailer, we are able to fund your points and these are released to your account and can be spent.

Collecting Points with Betting Partners

You need to make sure that the email address on your Rewards4Rugby League account matches the email address on your betting account. To update your email address, please contact the Member Services team at hello@rewards4rugbyleague.com and confirm your existing email address and the email address you wish to change to. One of the team will update your account for you.

Points from our betting partners are added up to 10 days in arrears and you need to be active on your account in the weeks that you bet to ensure your points are released from pending.

You can collect 2,000 points for a new registration to a betting partner’s sportsbook providing that you click through from:

  • An Rewards4Rugby League email inviting you to sign-up
  • The betting partner page on the Rewards4Rugby League website which can be found here:
    • bet365
    • Betfred
  • In each case you must deposit a minimum of £10 to qualify for the sign-up points.
  • Once you have signed up you can collect points weekly when placing bets with our betting partners.

If you have previously opened a betting partner account using the email address which is linked to your Rewards4Rugby League account, you will not be eligible for the 2,000 points sign-up bonus.

You can collect up to 2,000 points per betting partner, per pre-defined four-week period. If you’d like to know the specific dates for the four-week periods, please contact us on hello@rewards4rugbyleague.com.

Eligible betting period is Monday to Sunday – betting points will be added to your Rewards4Rugby League account for any settled bets by Thursday of the following week. As such, the longest you will have to wait for points to be added is 10 days.

You must log in to your Rewards4Rugby League account at least once during any week that you place a bet to allow betting points to be released from ‘pending’.

If you believe you are missing betting points, can we please ask you to check a few things before getting in touch:

  • Is your email address the same on both your Rewards4Rugby League account and your betting account?
  • Have you logged in to your Rewards4Rugby League account each week that you have placed settled bets?
  • Are you sure that you have not hit the 2,000 point cap (per betting partner, per four-week period)?

If you’ve checked these steps in full and would still like to raise a missing points claim, please contact us on hello@rewards4rugbyleague.com and we can investigate this for you.

If you believe you are missing sign-up points, can we please ask you to check a few things before getting in touch:

  • You have never been a customer of the betting partner before (email, name, home address, etc are checked)
  • You clicked through to the betting partner using an appropriate sign-up link and have deposited at least £10.
  • You have waited up to 14 working days for the sign-up points to be added to your Rewards4Rugby League Account.

If you’ve checked these steps in full and would still like to raise a missing points claim, please contact us on hello@rewards4rugbyleague.com and we can investigate this for you.

Spending Points

You can spend your points online at Rugby League. Look for the option to spend your points at the checkout and choose the amount of points you wish to spend. Your basket total will update with the amount left to pay (if not paying in full with points) and you can complete your purchase as normal. Any points that you have spent will be removed from your Rewards4Rugby League account.

Alternatively, please call the Ticket Office on 0844 856 1113. You will need the email address linked to your Rewards4Rugby League account and your Rewards4Rugby League member id. When booking please advisor the ticket office associate that you wish to use Rewards4Rugby League points to pay and they will be able to help you complete your transaction.

Please note: you must have a minimum of 2,000 points in your Rewards4Rugby League account in order to spend your points.

Yes, you can spend your points on vouchers, which can then be spend on merchandise.

  • Simply select the points amount and quantity of vouchers you would like to redeem and click ‘Spend Points’ next to the voucher type you would like to receive (Tickets or Merchandise)
  • Once you have selected how you would like to redeem your voucher, you will receive your unique voucher code via email from Rewards4Rugby League within 5 working days.
  • Once you have received your voucher you can then spend this by visiting your clubs online store.
  • From here you will then be able to select your chosen tickets or merchandise and add to your basket. Once at the checkout page, you will then be able to enter the voucher code to apply the discount.
  • Please note: only 1 code can be used per transaction and T&Cs apply.

Please note: If you are planning to spend your points to save money on your next transaction with the RFL or your Club, you must have a minimum amount of 2,000 points (worth £10) in your Rewards4Rugby League account. 

You can spend your points on vouchers, which can then be spent on tickets and merchandise. 

  • Please note: you must have a minimum of 2,000 points in your Rewards4Rugby League account in order to redeem your points for a voucher.
  • Simply select the points amount and quantity of vouchers you would like to redeem and click ‘Spend Points’ next to the voucher type you would like to receive (Tickets or Merchandise)
  • Once you have selected how you would like to redeem your voucher, you will receive your unique voucher code via email from Rewards4Rugby League within 5 working days.
  • Once you have received your voucher you can then spend this by visiting Leeds Rhinos (ticket voucher) or visiting Leeds Rhinos Store (merchandise voucher).
  • From here you will then be able to select your chosen tickets or merchandise and add to your basket. Once at the checkout page, you will then be able to enter the voucher code to apply the discount.
  • Please note: only 1 code can be used per transaction and T&Cs apply.

You can spend your points on merchandise available in the Wigan Warriors Official Store. 

  • Please note: you must have a minimum of 2,000 points in your Rewards4Rugby League account in order to redeem your points. Points can only be spent when making an online purchase.

  • Look out for the option to spend your points at 'checkout' at the Wigan Warriors Store.

  • Simply choose the amount of points you wish to spend (you can pay in full or part-pay using your points) and press 'Apply' which is located in the Rewards4Rugby League section on the payment review page.
  • Your basket total (the amount left to pay) will automatically update and you can complete your purchase as normal.

  • Any points that you have successfully spent will be removed from your Rewards4Rugby League account.

You can spend your points on vouchers, which can then be redeemed online on the Club Shop. 

  • Simply select the cash amount and quantity of vouchers you would like to purchase and click ‘Spend Points’.
  • Note: You must have a minimum of 2,000 points in your Rewards4Rugby League account in order to be able to redeem your points for a voucher and spend in the Hull FC Official Shop.
  • You will receive your unique voucher code via email from Rewards4Rugby League within 5 working days which you will then be able to redeem online by visiting Hull FC Shop or calling 01482 358456.
  • Once you have selected the item(s) you which to purchase, please click ‘Add to Basket’ followed by ‘Checkout’.
    Please add your contact information and simply enter your unique Rewards4Rugby League voucher code in the gift card and discount code entry box before completing your purchase
  • Note: Only one code can be used per transaction and the full value of the code must be used.

General Information

The privacy and security of your personal information is extremely important to us, and we always maintain the highest levels of member confidentiality. Full detail can be found in our Privacy Policy.

We put service and commitment to our members at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don’t go as planned.

Most complaints can be dealt with by our Member Services team, they will do their best to resolve the matter quickly, sympathetically and to your satisfaction.

If you think your issue has not been fully resolved and you wish to escalate your complaint, please complete our online contact form or email our Member Services team at hello@rewards4rugbyleague.com.

You can also write to us at:

               R4G Ltd

               Suite 5-6 Faraday Court

               Centrum 100

               Burton Upon Trent

               Staffordshire

               DE14 2WX

 

For your complaint to be properly registered, please make sure you include the following information:

  • Your full name
  • Your Rewards4Rugby League member ID (if available)
  • The email address linked to your Rewards4Rugby League account
  • Your preferred contact details: email, phone number or address
  • Details of the complaint along with the names of any of our staff you spoke to at the time

 

If you email us, you will receive a response with 3 working days (Monday to Friday, 9am to 5pm). If you write to us at the above address, we will post you an acknowledgement letter within 5 working days of receipt.

All complaints are logged in to our database and allocated to a member of our Member Services team who will investigate and subsequently respond to you either by phone, email or letter no later than 28 days after you have received your acknowledgement. The relevant member of our Member Services team will also give you their name and contact details for any follow-up.

Refer a Friend

To refer a friend, you will need to send them your unique link that can be found here. You can contact your friend using email, Facebook, X or by copying the unique link and sending it via text or WhatsApp.

Once your friend has signed up to the programme, we will send you an email with an update. If you refer more than one friend and they sign up on the same day, you will just receive one email. You will also be able to see their progress on your monthly account statement.

You can refer an unlimited number of friends, and in turn receive an unlimited number of bonus points!

You will be able to see your friend’s progress on your monthly account statement. As soon as they’ve earned 1,000 paid points for online shopping, you’ll receive an email to let you know.

As soon as the referred friend has earned 1,000 paid points by shopping online with our retailer partners, an additional 1,000 bonus points will be added to both the referee and referrer’s accounts.

Points will remain as pending until the online retailer has validated a purchase. Once the retailer has agreed that the transaction is eligible for points, they become ‘paid’ which means they are available to spend. Please see the FAQs on Online Retailer Partners for more information.

Only Points your friend collects through ‘qualifying transactions’ with the Programme’s retail partners will count towards the referral bonus threshold of 1,000 Points. Examples of Points not counting towards the referral bonus include, but not limited to, Points collected by:

  • Winning competition prizes
  • Answering trivia questions or responding to polls/questionnaires
  • Engaging with the Rugby League App or Rugby League social media platforms

Refer a Friend is currently only available to members residing in the UK.