It’s normal for in-store transactions to take up to 28 days to track on your account due to the returns policies of participating stores. In the unlikely event that the purchase hasn’t tracked after this time please fill out our missing points form
- A scanned or photographed copy of your in-store receipt
- Your email address - The name of the retailer
- The date of the purchase
- The amount
Please note that you will need to do this within 3 months of the purchase date.